Black Diamond Removals

Where do I start ?! Moving is already a stressful time and the [NAME EDIT] made it 10000 x worse. Horrible “owner” [NAME EDIT] WHO proceeded to tell us he’s the “owner” (he says he doesn’t tell anyone but clearly tells everyone, as I’ve seen bad reviews) and lives in a 2 million dollar house ? (No one asked or cares) originally got quoted $1200 the day before after speaking to someone from the office and telling them how much stuff. (We asked for 2 guys) [NAME EDIT] rocks up the day of with 5 movers ?! And now charging 2400. He was rolling his eyes and confused as to why we were upset he doubled the quote. [NAME EDIT] arrives at the new place walks up to my mums and says “give me the money” (unprofessional) then proceeds to argue all day. He also took items we were leaving for friends, only after we called them, did he return them. (Still missing my carpet) [NAME EDIT] is A wolf in sheep’s clothing looking to scam any chance he gets. If you check out the reviews on mymovingreviews you will see similar reviews. Never in my life have I met someone so unprofessional and down right disgusting. [NAME EDIT] threatened us saying “I have your stuff on my truck watch what you say.” Will be taking action against him and warning people on community fb groups ! Only good thing we’re his poor workers ! They were professional and polite. [NAME EDIT] also replies to negative reviews in a extremely unprofessional way. [NAME EDIT], have you ever heard of the saying money talks wealth whispers ? Buyer BEWARE!!!

Move size: 2 Bedroom Home Service cost: $2400

Black Diamond Removals has moved us twice. The first time, from Cowper to storage in Candelo which is a 1200klm move and then a shorter move from the storage to our new home on the south coast. Both moves were seamless and completely incident-free. John is professional, friendly and efficient and very careful not to damage anything as he packs the truck, secures it down for travel and unpacks at the destination. The second move Jake and Jacob were our removalists and I could not have asked for a better working team. Incredibly polite and very efficient. All of my furniture arrived intact and nothing damaged or lost. Im am very impressed with their work. I am also impressed with their price. Using Findamover.com their quote was at least a thousand cheaper than anyone else. Sarah was wonderful and responded very quickly to all my texts and made compromises in order to suit our schedule. You wont be sorry you employed this company to move you.

Move size: 3 Bedroom Home Service cost: $1600

Firstly, they turned up an hour late to the pickup of our move with a broken gate on the rear of the truck. They secured the gate using a wheely bin which is extremely unprofessional and unsafe.

When they arrived at the new property to unload, we had discovered they broke our $800 motorised office desk.

Originally they advised everything would be covered under their insurance if they packed, loaded and transported the items.

When we requested them to pay for the breakage and/or cover the breakage of the desk under their insurance, they refused and insisted it was broken upon pickup.

They have been slow to respond and have ignored some of my wifes efforts to contact them to resolve the issue.

The owner John is highly unprofessional and a wolf in sheep's clothing. I would recommend thinking twice before using their services.

Move size: 4 Bedroom Home Service cost: $3955

Absolutely awful. They 'lost' ALL of my kitchen appliances and a lot of other stuff, damaged my paintings, used my expensive coats wadded up as padding for other stuff, forgot to bring my trampoline and their cleaning service left the place dirtier than when we started. They refused to discuss any of this and blocked my number when I tried to contact them. Very unprofessional and distressing. Chloe and Izzy (packers) were lovely, and Troy and Jake (movers) were fantastic but the overall experience was very stressful.

Move size: 3 Bedroom Home Service cost: $9000